Returns & Exchanges

We are committed to providing excellent customer service for a smooth purchasing experience.

Exchange Policy

Exchanges are possible in the following cases:

• The items are unused and in their original packaging, and the items are not stitched, or
• The product is defective.

Refunds Policy

If you are not satisfied with your purchase, you can return the order to our address and receive a full refund within 7 days of receiving the parcel, under the following conditions:

• The products are not stitched and are in their original condition and packaging, or the products are found to be defective.
• The products have been shipped back to us by the customer. The return shipping will be the customer’s responsibility.
• Refund requests will only be entertained within 14 days, after the order is delivered to the customer (you).
• International refunds will be processed in PKR. Due to fluctuations in the USD exchange rate, the refunded amount may differ from the original payment. The exact amount paid in PKR will be refunded.

Note: No refunds will be entertained until we have received the ordered items back to our office address: Shop: 83 - B1, Ghalib Road, Ghalib Market, Gulberg III, Lahore, Pakistan.

Order Cancellation Policy

• Unstitched items order may be cancelled up to 48 hours before the scheduled shipping date.
• Stitched item orders cannot be cancelled once placed.

Delivery Refusal

• Refusing to accept a shipped parcel or being unavailable at the provided address will result in no refund.
• Repeated refusals may result in a ban from our store.

Customs & Duties

• We are not responsible for any customs duties or taxes levied by the destination country.
• Refusal to pay applicable duties or taxes will not entitle the customer to a refund.

Complaints

For any complaints related to your order, please contact us via WhatsApp or call.

Customer Support Contact:

WhatsApp or Call: 0340-8111-555

If your issue is not resolved by the customer support team within 7 days then you can contact our complaints Manager below. Please make sure that you only send a Whatsapp message on this number after our customer support agents have failed to satisfy you.

Complaints Manager Contact:

WhatsApp Message Only: 0343-400-0465